Job Summary
An E-Commerce Associate manages day-to-day online store operations, including product listings, order processing, customer support, and coordination with delivery partners to ensure smooth online sales.
Key Responsibilities
- Add, update, and manage products on the e-commerce website or marketplaces
- Process online orders and track shipments
- Respond to customer queries via phone, email, WhatsApp, or chat
- Handle returns, exchanges, and refunds
- Maintain accurate records of sales, stock, and customer details
- Coordinate with warehouse, packing, and delivery teams
- Support digital promotions and basic online marketing activities
Required Skills
- Basic computer knowledge (MS Office, email, internet)
- Familiarity with online shopping platforms (website, Amazon, Flipkart, etc.)
- Good communication skills in Tamil and basic English
- Attention to detail and time management
- Basic typing and data entry skills
Qualifications
- 10th / 12th pass or any degree
- Freshers can apply; experience is an added advantage
Work Environment
- Office-based or store-based
- May involve handling multiple orders during peak sale periods
Salary
- ₹10,000 – ₹18,000 per month (based on experience and skills)
Career Growth
- Senior E-Commerce Executive
- Online Store Manager
- Digital Marketing Executive
Job Category: E-Commerce Associate
Job Type: Full Time
Job Location: Kumbakonam